Last updated: 10/09/2026
1. What is the right of withdrawal
If you buy as a consumer from the European Union, the law normally gives you 14 days to change your mind about an online purchase without giving any reason (the “right of withdrawal”).
2. Why it doesn’t apply to our products (and your express waiver)
Our products are digital content not supplied on a tangible medium (WordPress themes and plugins) and are delivered immediately after payment. EU law allows the seller to ask the buyer to expressly waive their right of withdrawal in exchange for receiving the product right away — instead of having to wait 14 days.
That’s why, at checkout, we ask you to tick a box (not pre-checked) that says, in essence: “I understand this is immediately-delivered digital content and I waive my 14-day right of withdrawal once the download begins.” Without ticking that box, we cannot complete the purchase.
This does not apply to our scheduled advisory/consulting services — there you keep your 14-day right of withdrawal as long as the session hasn’t taken place yet.
3. Refunds we do offer (goodwill policy, not a legal right)
Regardless of the above, as a matter of commercial goodwill we offer a refund if:
- The product genuinely doesn’t work due to a bug in our code, and we couldn’t fix it within a reasonable time via support.
- You mistakenly bought a duplicate or wrong product (let us know within 48 hours of purchase).
We do not offer refunds if you simply changed your mind, if the product has already been used on a live/production site, or if the issue is due to incompatibility with third-party software not stated as a requirement.
4. How to request a refund
Write to us at contact-eu@hospediapro.com with your order number, explaining the reason. We respond within a reasonable time. If you purchased via Gumroad, you can also start the refund from your Gumroad receipt.